Shipping:  

  • We provide shipping to anywhere in North America 
  • All shipping times are displayed prior to check out. 

Note: It is is important that you take note of the shipping service you choose upon check out. 

 

Returns:  

Unopened Items:  

  • All unopened items can be returned with receipt within 7 days of purchase. 
  • You will be notified of your refund via e-mail once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 days of our receiving your return.  
  • If something is wrong with an order that is being fulfilled by felicheetaartistry.com, we certainly want to help you. Please read the information below on how to proceed 

 

  • Did you receive a damaged or defective item? 
    If the item has a damaged or defective part, contact us within 7 days of receiving the item. 

 

  • Did you receive the wrong item or an item you didn’t order? If the item felicheetaartistry.com has sent is the wrong item then contact us within 7 days of receiving the item. 

 

  • Not what you were expecting? Ordered the wrong item? 
    If you are not satisfied with the item that you have received please contact us within 7 days of receiving the item. Return shipping costs cannot be refunded. 

 

  • Wondering where your order is? 
    If you have not yet received your order at all and think that you should have by now, please contact us. 

 

All returned items must meet the following criteria: 

  • It is within days from the delivery date. 
  • The item is in new and unused condition. 
  • The item is in its original packaging, with all accessories intact (including manuals, certificates of authenticity, tags, etc.). Branded media items must be unopened with seals intact; and  
  • If the item came with a free promotional item, the free item must also be returned. 

 

We will not accept returns for any of the following product types: 

  • Opened items 
  • Lashes 
  • Products without seals 
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